Q. What is GoGetters?

A. "GoGetters" are an on demand delivery service that collect from partnered stores and resturants throughout Hertfordshire & Essex.

 

Q. How does "GoGetters" work?

A. You simply enter your postcode, the website will show you what stores & restaurants are availble in your area (If there is none dont worry! You can fill out a request form for us to come to your chosen town or city)
-Once the postcode is in, you can select the store or restaurant you'd like us to collect from.
-The majority of the locations ons we collect from will have the full menu of their products shown, which you can simply add to the basket & pay at checkout.
-Once you've chosen the products you'd like, click checkout, enter the delivery address (Please double check the address is correct because once ordered it may become tricky to change) 
- We only accept card payments to speed up the process!
- Once ordered this gets sent to an available driver (If the order is on placed for a while, please dont worry we will have the order, this just means we are a little busy at that given time, keep an eye on your live tracker for a better update) if it is a restaurant we are partnered with it gets sent straight to their kitchen also in which they will start preparing straight away!

 

Q. How is the food delivered to me?

A. Food is collected from a restaurant by a driver and is kept in one of our branded hotbags till it is delivered to you, this keeps the food as hot as possible during transit!

 

Q. What are your opening times?

A. Our opening times are -
Monday - Saturday
12:00 - 22:00
Sunday
12:00 - 21:00

 

Q. What payment methods do you accept? 

A. We only accept card payments at GoGetters

 

Q. Do I have to tip?

A. No, tipping is optional.

 

Q. Is there a minimum order value?

A. Yes there is a minimum of £10 spend.

 

Q. How do I redeem a promo code?

A. You can redeem a promo code at the last stage of the checkout section (The part where you choose the payment method) You will see a box that states (Promo code) Simply enter your code & click redeem, & the value will be taken off your bill!

 

Q. Can I pre order before you are open?

A. Yes our site is open between closing times to be able to pre order for when we open, (Skip the queue!)

 

Q. Can I pre order when your open for a set time?

A. Unfortunately we can only offer a delivery slot for selected restaurants at the moment, (as it's still in development). We should have this update pushed out to all of our stores in the near future however!

 

Q. Can I order and collect myself?

A. Unfortunately we can only offer a collection slot for selected restaurants at the moment, (as it's still in development). We should have this update pushed out to all of our stores in the near future however!

 

Q. How is the food packaged?

A. The food is packaged differently from each store as they use their own packaging.

 

 Q. What if there is a problem with my order (item missing etc)?

A. Everyone at GoGetters puts 100% effort into making sure your experience with us is enjoyable & quick, but we do understand sometimes things go wrong, if this happens we ask that you contact us straight away via our live chat (on our website or on our app) where a member of our team will get in contact with you as quickly as possible to assist in fixing the issue. 

 

Q. What if my order still isn’t here & its past the wait time?

A. Please check the your live tracker to see if the order has been dispatched before reaching out. If the order still has not been despatched please get in contact with us via our live chat (on our website or on our app) for a update on where the order is. Delays happen from time to time due to traffic, restaurants being busy or when we are experiencing high amounts of orders. 

 Q. What if I have allergies?

A. Please put this down clearly in the notes on your order so the kitchens can see this once it is sent through. We will also take extra care by calling the restaurant aswell & stating the allergies.

Q. What if I want to cancel my order?

A. As long as the restaurant has not yet started preparing your order, you're able to cancel your order. You can cancel this by getting in touch with us via our live chat (on our website or on our app). If the restaurant has already started preparing your order unfortunately we cannot cancel the order for you.

 

Q. When will you be delivering in my area?

A. We are always looking to expand to new areas so keep an eye out for our logo in your town or city, sooner than you think!

 

 Q. Is there an app?

A. Yes! Available to download from the App Store and Google Play Store.

 

Q. How do I get in contact with you?

A. The best way to get in contact with us is via our live chat (on our website or on our app) or leave an enquiry through our website https://gogetters.co.uk/contact-us where one of our team will get in contact with you as quick as possible.

 

 Q. How do I know you have recieved my order?

A. You will receive an order confirmation email &  also you will have a live tracker you can view in your account area.

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